PRIVACY POLICY & TERMS OF SERVICE

High Performance Home Systems (“we”, “our”, or “us”) values your privacy. This policy outlines how we collect, use, and protect your information across our website, communications, and SMS messaging services.

1. Data Collection and Use

High Performance Home Systems (“we,” “our,” or “us”) collects certain personally identifiable information, including but not limited to your name, contact details, and mobile phone number, when you engage with us through our website, online forms, telephone communications, or by opting in to receive SMS or other electronic communications.

This information may be used for the following legitimate business purposes:
• To deliver transactional or informational communications, including but not limited to appointment reminders, service updates, scheduling confirmations, and account-related notifications.
• To respond to service inquiries, customer support requests, or other direct communications initiated by you.
• To analyze and enhance our service offerings, operational efficiency, and overall customer experience.

All data is collected and used in accordance with applicable data protection laws and is retained only for as long as necessary to fulfill the above purposes or as required by law.

2. Data Sharing High Performance Home Systems is committed to protecting the privacy and security of your personal information. We do not share, sell, lease, or otherwise disclose any personally identifiable information (including but not limited to name, email address, phone number, and physical address) to any third party or affiliate for their marketing or promotional purposes.

In accordance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, any mobile opt-in data — including mobile phone numbers, consent records, and associated user information — will not be shared with third parties for their own marketing/promotional use. Such information will be used solely for communications directly related to services provided by High Performance Home Systems and only with the express consent of the user.

3. Opt-Out Instructions You have the right to opt out of receiving text messages from us at any time. To stop receiving messages, simply text “STOP” to the number you received the message from. After this, no further messages will be sent unless you re-subscribe. For help, text “HELP” or contact us at support@highperformancehomesystems.com.

4. Contact Information If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: support@highperformancehomesystems.com

Effective Date: May 12 2025

These Terms and Conditions (“Terms”) govern your use of services provided by High Performance Home Systems (“we,” “our,” or “us”). By accessing our website, scheduling service, or opting into communications, you agree to these Terms in full. If you do not agree, please do not use our services.

1. Services Provided

High Performance Home Systems offers residential, commercial, and light industrial HVAC service, repair, installation, and consultation. We reserve the right to modify, discontinue, or refuse any part of our services at our sole discretion.

2. Eligibility

You must be at least 18 years old to use our services or submit a request through our website. By doing so, you represent and warrant that you meet this requirement.

3. Scheduling and Cancellations

Appointments are subject to availability. We reserve the right to reschedule appointments due to unforeseen circumstances. Customers are encouraged to provide at least 24 hours’ notice for cancellations to avoid potential service charges.

4. Estimates and Payments

Any estimates provided are subject to change based on job conditions. Payment is due upon completion unless otherwise agreed upon in writing. Late payments may be subject to service charges, collection procedures, and late fees.

5. Warranties and Guarantees

We stand by the quality of our workmanship. Product warranties are provided by manufacturers and vary by item. Any warranty on service work will be outlined in writing upon completion of the job.

6. Limitation of Liability

To the fullest extent permitted by law, High Performance Home Systems shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of our services, including but not limited to system failure, property damage, or loss of income.

7. Customer Responsibilities

Customers agree to:

Provide safe, reasonable access to the premises
Disclose known issues with equipment or building systems
Follow manufacturer guidelines and reasonable maintenance procedures
We are not responsible for pre-existing issues or damage resulting from neglect, misuse, or failure to follow recommendations.

8. Intellectual Property

All content on our website — including text, graphics, logos, and service descriptions — is the property of High Performance Home Systems and may not be reproduced or used without written consent.

9. Privacy and Communication

By contacting us or using our services, you agree to our [Privacy Policy], which outlines how we collect, use, and protect your personal data.

You may receive transactional messages via email, phone, or SMS. Message and data rates may apply. You may opt out of SMS at any time by replying STOP.

10. Messaging Terms & Conditions

By providing your phone number and opting in, you agree to receive informational SMS messages from High Performance Home Systems. These may include appointment reminders, service updates, and customer support messages.

Message Types: Informational only (e.g., appointments, service alerts, updates).
Message Frequency: Frequency may vary depending on your interactions with us, but typically 1–2 messages per appointment or inquiry.
Charges: Message and data rates may apply.
Opt-Out: Text “STOP” to cancel at any time.
Support: Text “HELP” for help or email us at support@highperformancehomesystems.com.
11. Third-Party Services

We may utilize third-party platforms for booking, communication, or payment processing. We are not responsible for the terms or privacy practices of these third parties. Use of such platforms is at your discretion.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to our website. Continued use of our services constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of Texas, without regard to its conflict of law principles.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact:

Email: support@highperformancehomesystems.com

Phone: 713-367-0098.